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Contact CheckMyPayment
Money questions can get loud fast. A payment changes by $47, a payoff date jumps by 9 months, or a calculator result looks $2 off. Suddenly, math is acting suspicious.
Email CheckMyPayment
If something confused you, helped you, broke on your phone, or made you say, “Wait, that cannot be right,” email us.
hello@checkmypayment.comBug reports, feature ideas, confusing wording, broken links, and calculator corrections are all welcome. Most messages are read within a few business days. Some need math checks. Some need page fixes. Some need coffee first. Still counts.
What to send us
The best message is short, clear, and full of useful numbers.
You do not need to write a novel. You just need to show what happened.
| What to include | Example with real numbers |
|---|---|
| Page or calculator | Credit card payoff calculator |
| Link | /credit-card-payoff/ |
| Amount entered | $6,500 |
| Rate or APR | 24% APR |
| Payment | $200 per month |
| Result shown | Payoff in 47 months, $2,813 interest |
| What you expected | Payoff near 46 months |
| Device | iPhone 14, Safari |
APR means annual percentage rate. Plain English: it is the yearly cost of borrowing money.
If you only send “the calculator is wrong,” we will care deeply and know almost nothing. It is like calling a mechanic and saying, “the car is being dramatic.” True, perhaps. But not enough to fix it.
If a calculator result looks wrong
Calculator errors matter because small numbers become big money. A $15 monthly mistake over 60 months is $900. That is not rounding. That is a weekend trip kidnapped by math.
When a result looks wrong, send the exact inputs.
| Input | Number |
|---|---|
| Loan amount | $15,000 |
| APR | 8% |
| Loan term | 48 months |
| Estimated monthly payment | $366 |
| Estimated total interest | $2,568 |
| Total paid | $17,568 |
If your result shows $420 for the same loan, something changed. Maybe the term is shorter. Maybe the rate is higher. Maybe a fee got included. Maybe the calculator has a bug. We can only tell if we can see the numbers.
For credit cards, send the balance, APR, monthly payment, and any extra payment. For mortgages, send the home price, down payment, interest rate, loan term, property tax, insurance, and PMI if shown. PMI means private mortgage insurance. Plain English: it is an extra monthly cost some buyers pay when the down payment is small.
For car payments, send the car price, down payment, trade-in, sales tax, fees, rate, and term. The more exact the numbers, the faster the fix.
What not to send
Please do not send private financial details we do not need.
- Social Security numbers
- Bank logins or passwords
- Full bank account numbers
- Full credit card numbers
- Full tax returns
- Full legal documents
- Photos of your ID
CheckMyPayment does not need that information to check calculator math. If a bug report needs an example, use fake but realistic numbers. “$10,000 at 9% for 36 months” works. Your actual account number does not need to join the group chat. It was not invited.
What we can help with
We can help with site questions. That includes calculator bugs, unclear wording, broken links, display issues, math corrections, feature ideas, and topic suggestions.
- “The mortgage calculator result changed after I added $300 for insurance. Is that expected?”
- “Can you add a calculator for weekly car payments?”
- “This paragraph about APR is confusing.”
- “The budget calculator is hard to read on my phone.”
- “I think the loan payoff result is off by one month.”
Those are useful messages. They help make the site better for the next person.
What we cannot help with
We cannot give personal financial, tax, legal, or investment advice. That means we cannot tell you which loan to choose, whether to refinance, whether to buy a house, whether to sell a stock, or how to file your taxes.
We can explain the math. We can show trade-offs. We can help you see what a payment means. But your life has details a calculator cannot know. Your job, family, risk, debt, taxes, and sleep schedule all matter. A website should not pretend it can replace a qualified pro who knows your full picture.
That is not us being cold. That is us being honest.
Helpful calculator links
If you came here because of a payment question, one of these may help first.
- Loan payoff calculator
- Credit card payoff calculator
- Mortgage payment calculator
- Car payment calculator
- Budget planner
- Retirement estimate
This contact page does not need an embedded calculator. The better move is to send you to the calculator built for your question. Right tool beats long email. Tiny miracle, honestly.
What happens after you email
First, the message gets read.
If you report a calculator issue, the numbers get checked against the calculator logic. If the result is wrong, the page goes into the fix pile.
If you suggest a calculator, the idea may go into the content plan. The best requests explain the decision behind the math. “I need a calculator for 26 biweekly car payments” is better than “add more car stuff.”
If you ask for personal advice, we may not be able to answer it. We may point you back to a calculator, a general guide, or a qualified professional. The goal is simple: make the math clearer, not pretend money is simple.
Frequently asked questions
How do I contact CheckMyPayment?
Email hello@checkmypayment.com. Include the page link and the numbers you entered if your message is about a calculator.
Can I report a calculator bug?
Yes. Please do. Send the calculator name, the inputs, the result shown, and what you expected.
Can I request a new calculator?
Yes. The best request explains the real decision. “Should I pay $400 extra on my car loan or credit card?” is clearer than “make an extra payment calculator.”
Can CheckMyPayment give me personal financial advice?
No. CheckMyPayment gives general education and calculator tools. It does not give personal financial, tax, legal, or investment advice.
Should I send account numbers or private documents?
No. Please do not send Social Security numbers, bank logins, card numbers, full account numbers, or private documents. Use example numbers when possible.
How fast will you reply?
Most messages are read within a few business days. Some messages need a math check before they get a useful answer.
Where can I find the payment calculators?
Start with the main calculator pages: loan payoff, credit card payoff, mortgage, car payment, budget, and retirement. If you are not sure which one fits, email the decision you are trying to make.
What to check next
Before you email, try one quick check. Run the calculator again with round numbers.
For example, use $10,000, 10% APR, and 36 months. If that result looks normal but your real result looks strange, the issue may be one input. If both look wrong, send us both examples.
Also check the rate and term. A $10,000 loan at 8% for 36 months is about $313 per month. The same loan at 18% is about $362. Same debt. Different rate. Different punch in the wallet.
Exact numbers matter. Once you see the math, you can question it. Once you question it, you can change the decision. That is the whole point.